IT Support Technician

April 18

Deel

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Deel helps businesses hire anyone, anywhere. It's global payroll for employees and contractors from around the world.

Payment Services • independent contractors • remote hiring • remote work • financial service

1001 - 5000

💰 $50M Venture Round on 2022-05

Description

• Troubleshoot and maintain software and hardware • Work with IT team to expand efficiency through improving, streamlining, and documenting IT processes • Provide system access using role-based access permissions • Ability to work with cross-functional teams, such as InfoSec, DevOps, etc • Daily troubleshooting issues that arise in the ticket queue • Root cause analysis on reported issues • Break-fix tasks to troubleshoot Tier 2 IT helpdesk tickets, such as: - Managing and granting access - Administering applications based on the requirements posed by the direct manager. • Must handle IT projects that are assigned by the direct manager and director of the department • Ability to provide IT Tech Support in zoom calls organized by the organization • Provide On-call support on weekends on a rotational basis

Requirements

• Two or more years of work experience as an IT Support Technician, Admin, or related position • Experience in Identity and Access Management is a plus • Certifications such as CCS, CompTIA, or any other relevant technology related certificates are a plus, not mandatory • Strong IT background with experience creating efficiency within the tech stack; including process improvements or suggestions to improve technology use or management • Hands-on experience with software/applications such as Jira, Slack, Google Workspace Administration, Zoom Management, etc. • General understanding of Information Security best practices • General knowledge of MDM management for troubleshooting to determine root cause • Confidentiality must be maintained as this role handles very sensitive information

Benefits

• Computer equipment tailored to your role • Stock grant opportunities • Additional perks and benefits based on your employment status and country • The ability to choose where you work whether it be your home, the beach, or a WeWork