Promotional Order Specialist

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Enter orders and handle the end-to-end process until the order reaches the customer • Communicate order status and production schedule changes with manufacturing suppliers, sales representatives, and clients • Build sustainable relationships and trust with customer accounts through open and interactive communication • Work with suppliers and the internal team to resolve order issues • Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems • Maintain up-to-date records of customer interactions, transactions, comments, and complaints • Document order-related activities in various systems and maintain order status updates in company software • Follow communication procedures, guidelines, and policies • Perform ad hoc tasks aligned with the role

🎯 Requirements

• Highly proficient in spoken and written English • Strong customer service orientation • Excellent problem-solving and analytical skills • Strong organizational and time management skills • Ability to function well in a high-paced and sometimes stressful environment • Bachelor's degree in Marketing, Communications, Business Administration, or a related field • 1–2 years of direct experience in a Promotional, Customer Service, or Order Management role • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient in Microsoft and Google applications • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal • Direct promotional industry experience or comparable e-commerce experience is beneficial • Experience with inbound and outbound calls, customer retention, and inside sales is preferred • Familiarity with CRM systems and practices • Customer orientation and ability to adapt and respond to diverse types of characters

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth