Customer Success Manager

April 24

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Devoted Studios

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Creating equal opportunity for talent to work on games of their dreams

codev • fulldev • porting • game development services • 2d/3d art services

51 - 200

Description

• Develop and maintain strong relationships with platform users, serving as their trusted advisor and advocate • Onboard new users onto the platform, guiding them through the setup process and providing training on platform features and best practices • Proactively identify opportunities to enhance the user experience and drive user engagement on the platform • Monitor platform usage and performance metrics, identifying trends and areas for improvement • Collaborate with cross-functional teams, including product development, sales, and marketing, to ensure alignment of customer success initiatives with business objectives • Address client inquiries, concerns, and escalations in a timely and professional manner, striving to achieve high levels of client satisfaction • Gather customer feedback and insights to inform product development and enhancement efforts • Develop and implement customer success strategies and initiatives to drive user retention, satisfaction, and growth.

Requirements

• 3-5 years of experience in customer success, account management, or a similar client-facing role, preferably in the gaming industry or a related field • Strong understanding of customer success principles and best practices, with a proven track record of driving customer satisfaction and retention • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients • Strategic thinker with a data-driven approach to problem-solving and decision-making • Proficiency in CRM software and other customer success tools • Passion for gaming and a commitment to fostering diversity and inclusion in the gaming industry.

Benefits

• Strong and enthusiastic team – you will have the opportunity for knowledge sharing, learning, and professional self-development • Interesting and challenging tasks – solve diverse and challenging issues, communicate with people within the company as well as with our partners • Convenient working conditions – remote work, opportunity to build your own working day with flexible working hours • А chance to work in a highly professional and dynamic team working with a wide range of international game production projects, attractive remuneration package, and opportunities to develop professionally.