Customer Success Manager

March 19

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Divelement

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People Humanizing Technology.

51 - 200

Description

• Serve as the primary point of contact and build long-lasting relationships with our clients, understanding their business goals and aligning them with our services. • Proactively engage with clients to understand their needs, identify areas for improvement, and deliver exceptional customer consulting. • Act as a technical advisor, demonstrating a deep understanding of our web app and mobile application development process, technologies, and industry trends. • Collaborate closely with our development, product, and project management teams to ensure successful project delivery, meeting or exceeding client expectations. • Provide guidance and training to clients on utilizing our software solutions effectively and efficiently. • Monitor and measure customer satisfaction, identifying opportunities for upselling and cross-selling our services. • Act as an escalation point for client issues, ensuring timely and effective resolution. • Keep abreast of industry developments, emerging technologies, and competitor offerings to provide valuable insights and recommendations to our clients. • Contribute to the continuous improvement of our customer success processes and strategies. • Identify opportunities to expand into accounts and hold yourself accountable to reaching revenue targets • Conduct regular client meetings including QBR's, onboarding and training sessions, and pulse check-ins

Requirements

• Business proficiency in English (C1-C2) • Strong Communication Skills • Empathy and Active Listening • Relationship Building • Problem-Solving and Critical Thinking • Adaptability and Flexibility • Time Management and Organization • Excellent Objection Handling • Experience in Tech Consulting • Experience with quota-carrying Customer Success, Account Manager, or similar roles

Benefits

• PTO • Holidays • Medical benefits