Senior Manager, Account Management – International

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Lead, coach, and develop a team of Renewal Managers responsible for executing renewals across an assigned territory, segment, or region • Drive team performance against key financial metrics, including gross retention, net retention, churn, and forecast accuracy • Build a high-performing, accountable, and customer-focused team culture • Inspect renewal pipeline health and maintain visibility into risks, opportunities, and business trends across the team's portfolio • Partner with Renewal Managers on high-priority, strategic, or complex renewals to improve customer and commercial outcomes • Establish clear operating rhythms for pipeline inspection, forecast reviews, deal strategy, and performance management • Collaborate cross-functionally with Sales, Customer Success, Pricing, Legal, Revenue Operations, Finance, and Product Management to resolve renewal risk and improve execution • Identify patterns in churn, contraction, and expansion to inform proactive strategies and improve retention outcomes • Drive adoption of best practices across opportunity management, Salesforce hygiene, quoting, forecasting, and renewal workflows • Hire, onboard, and develop talent, ensuring the team has the skills and support needed to succeed • Use data and team insights to recommend process improvements, resource needs, and strategic actions to leadership • Contribute to the ongoing evolution and scale of the renewal function, including playbooks, coverage models, and performance standards

🎯 Requirements

• 12+ years related experience • 5+ years of experience in Renewal Management, Account Management, Customer Success, Sales, or a related customer-facing commercial function • 2+ years of experience leading or coaching individual contributors in a quota-carrying or revenue-focused environment • Experience managing and improving performance against retention, revenue or similar commercial metrics • Experience leading forecast calls, pipeline reviews, and deal strategy discussions • Experience navigating complex customer and commercial situations through cross-functional collaboration • Experience influencing both internal stakeholders and customer-facing teams • Fluent in written and spoken English

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible working arrangements • Professional development opportunities