Sales Operations Data Analyst

April 16

Employment Hero

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Work easy. The smarter way to manage people, payroll and productivity.

HR Software • Employee Benefits • HR System on Cloud • HR Platfrom • HR System

501 - 1000

💰 Series F on 2022-02

Description

• Responsible for first responses to Sales queries as part of the Sales Operations service desk, monitoring Slack channels and redirecting inquiries to the appropriate channels for prompt resolution • Administer Opportunity, Account and Lead records in Salesforce, including reopening opportunities, merging duplicate records, data quality checks and ensuring accurate and up-to-date records • Administering our allocations tool and related data to ensure fair distribution of records across the sales team • Conduct lead and account enrichment, including researching and appending data to existing leads to increase the accuracy and completeness of our database • Assist with the onboarding and offboarding process for Sales, ensuring Lead and Account pipelines are assigned and redistributed in a timely manner • Communicate with Sales Leaders to understand the detailed requirements for requests that are submitted • Support ad-hoc reporting and assist with monthly dashboard or reports updates in Salesforce • Collaborating with Sales to ensure the sales process is understood and followed, as well as identifying & executing on opportunities for improvement with the goal of improving data quality and reducing room for error

Requirements

• Previous experience in data administration, data analysis, or data management • Previous experience working in a fast-paced environment, with the ability to quickly pivot to respond to changes with the business and market • Previous experience working alongside a sales team highly regarded • Previous experience working in a service desk, or similar capacity highly regarded, as is experience using communication tools such as Slack • Proficiency using or administering data within the Salesforce platform, or comparable CRM, including building or maintaining reports & dashboards • Strong proficiency in Excel and/or Google Sheets • Exposure to tools such as Chili Piper, LeanData, ZoomInfo or Cognism highly regarded • Exceptional verbal and written communication skills, with a strong ability to communicate proactively with peers, managers, and leadership on plans, progress, and challenges • Excellent attention to detail

Benefits

• Remote-first and flexible working arrangements • A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!) • We set you up for success with the latest and greatest hardware, tools and tech • Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!) • Reward and recognition programs - because great work should be recognised and rewarded • Including Lightning Award for delivering quality work at speed and Values Champion Awards • Swag app cashback offers and discounts on hundreds of your favourite brands and products • Self, health, wealth and happiness programs • Social events and team celebrations • Employee Share Option Program: be an owner of Employment Hero • Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024