(Senior) Customer Success Manager

February 28

Enode

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APIs for connecting to EVs, thermostats and other energy hardware. Building the technology behind a green energy system

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Description

• Enode is looking for a (Senior) Customer Success Manager who will work closely with our customers and help them build cutting-edge energy management applications that save the end-user money and help balance the grid. Enode works with a range of customers from many of the largest energy retailers in the world to leading energy management start-ups and scale-ups. As a CSM you will be responsible for: Managing a portfolio of customers, typically working closely with both senior management and their product- and development teams • Helping to evolve the Customer Success function within Enode. As a start-up, we are still early in our journey and you will be expected to proactively help shape our strategy and ensure that we install the right processes, systems, and team to be successful • Diffusing relevant customer insights to the benefit of other teams at Enode, including Product/Engineering, Sales, Marketing, and Partnerships

Requirements

• 2+ years of experience in a customer-facing role (e.g., management consulting, customer success, or similar) • Experience from either the energy sector and/or API products is a bonus • Strong analytical and problem-solving skills • Motivation to work in a fast-paced start-up environment • Ability to work collaboratively in a cross-functional team environment

Benefits

• A stimulating, fun, and caring work environment with high drive and ambition • Opportunity to join an early-stage climate tech startup with global aspirations • Competitive compensation, including a very attractive employee option program • Unlimited PTO & flexible working schedule • A remote-first setup. We also have an office in Oslo if you want to work from there • Stipend for setting up your home office & co-working space • Regular offsites with the team in various exciting locations (we went to Costa Brava 🇪🇸 on the last one)