Customer Success Manager

February 26

StudyPoint

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We're in the business of helping kids achieve their academic goals through personalized, one-on-one tutoring programs!

SAT Tutoring • ACT Tutoring • Math Tutoring • Academic Tutoring • College Admissions Support

11 - 50

Description

• Customer service is what sets StudyPoint apart from the competition. As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors. You’ll also collaborate with our enrollment and academics teams to ensure families and tutors are set up for success. You’ll manage a staff of tutors who work remotely and in-person across the country and you’ll be responsible for growing the business by providing exceptional customer service and achieving monthly revenue goals.

Requirements

• Excellent interpersonal skills with demonstrated ability to work with a wide variety of customers and employees. • Ability to multitask and handle a high volume of calls and emails. • Careful attention to detail and ability to develop new processes to improve efficiency. • Experience in an environment where there's a need to be constantly learning and adapting to shifting priorities and systems. • Strong written and verbal communication skills and excellent organizational skills. • Proficiency with Google Suite, Microsoft Office and experience working with a CRM database. • Excitement to take on increasing responsibility and grow within the company. • Ability to reach monthly sales goals; sales experience is a plus. • Experience working in a small, entrepreneurial environment a plus. • Bachelor’s degree required. • Master's degree a plus. • Access to a dedicated home office, including high-speed internet connection. We provide all the technology you need.

Benefits

• Competitive salary with option to move to performance-based commission plans after an initial training period. • Three weeks paid time off in your first year with 9 paid holidays, plus your birthday off. • Annual paid volunteer day to do community service/charity work. • Health, vision, and dental coverage options. • Significant discounts on tutoring for family members. • 401k option. • Work from home.