Customer Success Manager

February 23

Miovision

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Miovision provides cities with modern tools to fix today's traffic problems$1. .$1

Traffic Data Collection • Video Analytics • Software Development • Vehicle Counting • Portable Video Collection Units

201 - 500

💰 Private Equity Round on 2023-04

Description

• Successfully manage customer relationships from 'new to renew', including onboarding, adoption, expansion. • Document each individual customer journey and implementation process with a focus on accuracy and data integrity • Develop trusted relationships with customers including executive sponsors, key contacts, and end-users • Own a book of business with partners and customers, driving retention and growth rates • Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience • Develop a deep understanding of your customer's key objectives and help deliver to those objectives in a consultative way • Be a problem solver for your customers and internally – see a challenge, create a solution • Proactively monitor and manage customer health, risk, escalations, and opportunities • Coordinate with the product team on product documentation and customer enablement • Travel is required approximately 25% of the time across the United States and North America

Requirements

• Bachelor's degree or equivalent experience in information technology, engineering, or business development • 5+ years of experience in technical account management, project management, installation, or configuration in a technical field • Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support • Ability to learn technical concepts around our product and our customer's requirements, aligning the two • Required passion and empathy to understand your customers and deliver to their needs • Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you • Strong oral and written communication skills • Proven track record of owning customer relationships from 'new to renew', including onboarding, adoption, expansion, and renewal • Additional Assets: Experience in the Traffic and ITS industry, Experience with networking and IOT, Fluent in additional languages a plus (French or Spanish preferred)

Benefits

• Comprehensive health benefits starting on day one • 401(k) matching • Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December • Internet subsidy and a remote work allowance • Unlimited vacation policy • Virtual fitness classes