Customer Success Specialist

February 21

SportsRecruits

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Empowering Student-Athletes To Pursue Their Dreams

51 - 200

Description

• Member of Customer Success team• Work directly with various stakeholders to unlock SportsRecruits platform's power• Serve as first point of contact for inquiries and on-boarding process for club and high school customers• Independently manage on-boarding workflow, troubleshoot customer issues, analyze data, gather customer feedback• Contribute to customer-facing resources

Requirements

• 1-2 Years of Customer Success Experience• Passion for helping people• Excellent communication skills• Strong troubleshooting skills, analytical thinking, patience• Proficient in Microsoft Excel• Attention to detail• Ability to prioritize projects• Desire to improve user experience• Understanding of college recruiting and sports space• Familiarity with software like Zendesk, Salesforce, and Gainsight is a plus• Experience in college athletic recruiting process is a plus

Benefits

• Comprehensive medical, vision, and dental coverage • 401(k) • Unlimited time-off policy • Option to work remotely or in NYC WeWork Space