Senior Product Manager – AI Solutions

🔥 6 minutes ago

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Own the end-to-end product lifecycle for AI-powered Credit and Fraud Operations products • Define product vision, strategy, and roadmap aligned with customer needs and business objectives • Lead product discovery, identify operational pain points, validate opportunities, and translate insights into initiatives • Partner with Engineering, Design, and Applied AI/ML teams to deliver AI-native agents and case management experiences • Define AI feature requirements, including prompts, agent workflows, evaluation criteria, guardrails, and human-in-the-loop controls • Drive global co-development across multiple regions and align priorities, governance standards, dependencies, and customer outcomes • Facilitate stakeholder workshops and executive discussions to prioritize initiatives and establish execution plans • Ensure solutions meet compliance, governance, auditability, and regulatory requirements • Monitor product performance, operational metrics, customer outcomes, and adoption trends • Collaborate with regional and global product leaders to balance strategy, technical constraints, and customer experience • Act as the primary product voice connecting business, technology, and customer stakeholders

🎯 Requirements

• Advanced English proficiency with confidence communicating and collaborating globally • Bachelor's degree or equivalent professional experience • Experience in Product Management, preferably in regulated and complex environments • Experience building and delivering AI/GenAI-powered products and solutions • Understanding of product discovery methodologies, including customer journey mapping, JTBD, and hypothesis-driven development • Experience with Agile product delivery, backlog management, sprint planning, and roadmap prioritization • Experience defining AI-powered experiences, including prompts, agent workflows, evaluation frameworks, and responsible AI guardrails • Knowledge of Credit, Fraud, Identity Verification, KYC, AML, underwriting, or related operational domains is highly desirable • Experience with API-based products, platform architectures, and distributed global teams • Strong analytical and data-driven decision-making capabilities • Stakeholder management and communication skills, including influencing senior leaders • Experience collaborating with Engineering, Applied AI/ML, UX/UI Design, Operations, Risk, Compliance, and Governance teams • AI Builder fluency in prompt design, agent orchestration, tool-use flows, evaluations, and human oversight mechanisms • Ability to operate under ambiguity and solve complex operational challenges • Nice to have: experience in Financial Services, Fintech, Risk, Credit, Fraud, or Identity domains • Nice to have: experience launching and scaling AI-native enterprise products • Nice to have: familiarity with AI governance, observability, evaluation frameworks, and responsible AI practices • Nice to have: experience leading cross-functional teams without direct management responsibility • Nice to have: knowledge of Jira, Confluence, product analytics platforms, and AI development ecosystems

🏖️ Benefits

• Remote work • Inclusive recruitment initiatives • Professional development initiatives • Affinity groups supporting underrepresented groups: ExperianPride, Ubuntu, Women in Experian, Aspire, and Connecting Generations