People Services Coordinator

Job not on LinkedIn

🔥 4 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👥 People Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Manage ticket queue for the Global People Service Center, prioritizing requests based upon urgency and impact • Process transactions quickly while maintaining quality and accuracy • Keep documentation up to date, accurate, and complete • Determine appropriate actions to resolve issues and cases, escalating when appropriate • Perform administrative tasks in Workday, including name changes, location changes, and employee movement • Distribute letters and communications via Workday and/or DocuSign • Review Workday data for accuracy and completion • Maintain knowledge of policy and process changes to provide accurate information to employees • Share learnings and best practices with team members and document them in the knowledge base • Analyze transactions and requests to identify efficiencies and optimize People Service Center delivery • Recommend creation or updates to Job Aids enabling employee self-service in Workday • Cross-train with the People Operations team to expand skills and provide mutual support during volume increases

🎯 Requirements

• Ability to handle sensitive information with discretion • Excellent verbal and written communication skills • Excellent interpersonal and customer service skills • Excellent time management and organizational skills with attention to detail • Thorough understanding of human resource principles, practices, and procedures • Experience in service center related technologies • Experience with Workday HCM • Strong analytical and problem-solving skills • Ability to function well in a fast-paced and at times stressful environment • Proficient with Microsoft Office Suite or related software • 3+ years in Human Resources service center, operations management, or process improvement • Working knowledge of core Human Resource functions • Well-versed in local employment laws, regulations, and requirements • Night shift work schedule

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