Technical Support Engineer - Part-Time Contractor

April 6

Flatfile

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The data onboarding platform built to transform customer data from messy and unorganized, to validated and ready to use.

CSV File Transfer • File Import • SaaS Plugin • Data Healing • Import Tool

51 - 200

💰 $50M Series B on 2022-09

Description

• Respond to inbound customer requests via chat, email, and Slack using Front • Troubleshoot and resolve complex technical problems involving Flatfile's APIs, SDKs, and customer code • Create reusable code examples for Flatfile • Collaborate closely with the engineering team • Document technical issues and their resolutions in internal knowledge base • Provide technical mentorship within the support team

Requirements

• At least 2 years of experience in technical customer support or a similar role • 3 years of experience working with JavaScript • Fluency in English • In-depth knowledge of software development best practices and API utilization • Proficiency in documenting technical details • Customer-first approach • Experience with Slack, Zoom, Gsuit, and customer communication platforms • Prior experience in an early-stage or rapidly growing startup is preferred

Benefits

• Part-time contractor position • Pay rate of $38-58 per hour • Expected working hours of up to 20 hours per week • Language requirement: Fluent in English • Location & Availability Requirements: Must be located within Pacific Time Zone or Mountain Time Zone