Implementation and Onboarding Manager

April 24

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Forma.ai

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The AI-Driven Sales Compensation Platform.

51 - 200

💰 $45M Series B on 2022-05

Description

• Develop a strong understanding of the Forma.ai platform and application to establish yourself as a product expert • Lead onboarding activities, including requirements gathering for incentive compensation plan rules, data analysis, and quality control • Interact with key customer stakeholders to coordinate project execution across the joint Forma and Customer project team • Be the "Voice of the Customer" during internal workshops to ensure that the customer's needs are represented, understood, and met • Guide and coach your team of Analysts and Associates to be high performing and client-focused • Act as the main point of contact for senior customer stakeholders, establishing yourself as a trusted partner for your customers • Act as a key point of contact for Forma.ai's Product team to articulate customer feedback and support the development of new product features • Act as a key point of contact for Forma.ai's Engineering team to implement new platform features within your customer portfolio to support continuous product improvement and process automation

Requirements

• 5+ years of experience in tech implementation, management consulting, or similar quantitative focused role • 2+ years experience leading project team • Hands on experience working in SQL • Ability to lead technical discussions with a non-technical audience • Experience working with large datasets • Understanding of logical structures of databases and workflows • Familiar with common analytical and presentation tools (i.e., Excel, PowerPoint) • Experience with Databricks and Python is a plus

Benefits

• Meaningful compensation • Healthcare coverage • Learning and development • Growth