Operations Associate (Order Issue)

April 20

Fresh Prints

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America's fastest growing collegiate custom apparel company six years in a row.

11 - 50

Description

• You will be working closely with the clients, the Campus managers and the Business Development Managers to resolve client challenges. • Communicating with Vendors/Clients/Printers to resolve order issues. • Finding a way to retain clients who have faced issues while balancing cost to the company. • Find patterns in issues and then find long term solutions to reduce future order issues.

Requirements

• 1+ years of experience in Customer Service/Issue Resolution/Escalation Handling • Someone possessing strong analytical and organizational skills • Ability to work on complex tasks under tight timelines • Able to make decisions without direct supervision • Proficiency in MS-Excel • Fluency in English and excellent communication skills

Benefits

• Monthly base pay of $700 • Monthly night shift allowance • Health insurance • Learning Opportunities • Working in a great culture