Manager – Solution Engineering

🔥 24 minutes ago

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Freshworks

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $85M Secondary Market on 2020-01

SaaS • Enterprise • Artificial Intelligence

Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

📋 Description

• Lead, mentor, and develop a high-performing Solution Engineering team in a fast-paced, high-growth environment. • Recruit, onboard, and retain top Solution Engineering talent in line with business growth plans. • Develop and execute a scalable Solution Engineering strategy across Germany and Continental Europe. • Allocate resources effectively across territories to support business objectives and maximise impact. • Provide ongoing coaching, performance management, and meaningful feedback to team members. • Act as an active Solution Engineering leader, partnering with the team on strategic opportunities and customer engagements. • Support revenue growth by demonstrating business value, delivering compelling product demonstrations, and helping customers envision future success with Freshworks. • Build scalable and repeatable frameworks, programmes, and best practices to support growth across the region. • Partner closely with Sales Leadership to improve pipeline quality, forecast accuracy, and overall win rates. • Collaborate with Product Management and Product Marketing teams to influence product direction and advocate for customer requirements. • Serve as a trusted advisor to internal and external stakeholders, including C-level executives, providing both business and technical insights. • Develop competitive strategies and enablement programmes that strengthen our positioning in the market.

🎯 Requirements

• Proven experience managing and developing high-performing pre-sales teams. • Strong Solution Engineering, Sales Engineering, or Pre-Sales experience, ideally within the European market. • Business-level fluency in German and English. • Demonstrated ability to lead by example through hands-on engagement, coaching, and mentorship. • Excellent communication, presentation, and stakeholder management skills. • Strong ability to influence and collaborate within a matrixed organisation. • Experience working cross-functionally to drive measurable business outcomes. • Preferred Experience within the IT Service Management (ITSM) space. • Strong understanding of enterprise software sales cycles and customer engagement strategies. • Experience building competitive playbooks and partnering with Product Marketing on enablement initiatives. • Bachelor's degree preferred; Master's degree is advantageous but not required.

🏖️ Benefits

• Remote work options