Senior Solutions Architect, EMEA

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Design, build, and implement advanced Conversational AI solutions for customers and partners. • Manage high-impact projects and provide deep technical insights. • Ensure customers achieve maximum value from our platform. • Drive complex projects from pilot/Proof of Concept (PoC) to full implementation. • Provide cutting-edge technical solutions and shape architectural best practices. • Partner with cross-functional teams to support business development. • Deliver technical training, workshops, and best practices to empower customers and partners. • Develop precise technical documentation to maintain customer satisfaction.

🎯 Requirements

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries. • Mastery in Python, Java, Node.js, APIs, SDKs, and cloud-based platforms. • Proven experience with Cognigy or equivalent Conversational AI platforms. • Demonstrated ability to resolve complex technical challenges with scalable and innovative solutions. • Strong capability to align technical solutions with business objectives and deliver measurable outcomes. • Exceptional ability to communicate technical concepts effectively to both technical and non-technical stakeholders. • Must be fluent in German (minimum C1 level) and English.

🏖️ Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! • There are endless internal career opportunities across multiple roles, disciplines, domains, and locations. • If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!