Customer Service Leader

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Manage profitability and customer satisfaction for assigned contracts • Provide service agreement and time-and-material program management • Assist in sales campaigns for new contracts and proposals • Ensure timely resolution of customer issues and customer satisfaction • Liaise between internal organizations and customers for assigned contracts • Interact with customer service, parts and transactional services, field service, repair service, and other teams • Oversee contract administration and management, including Terms & Conditions and proactive claims management • Lead risk modeling, contract estimating, and financial planning for tender processes and active project reviews • Drive operational excellence and set strategic priorities for the team • Develop best practices and improve functional effectiveness • Lead small projects with moderate risks and resource requirements • Analyze service data and support recommendations

🎯 Requirements

• Higher degree in Electrical Engineering or similar • Experience in Services & Customer Contract Management • Exceptional oral and written communication skills with ability to influence stakeholders at all levels • Solid technical understanding of HVDC systems • Ability to analyze complex service data, resolve operational problems, and lead projects from inception to completion • Ability to document, plan, and market service programs effectively • Solid project management skills, including risk and resource management in a fast-paced environment • Openness to business trips (30%)

🏖️ Benefits

• Access to world-class training and mentorship within GE Vernova’s global network • Opportunity to work on projects that directly accelerate the global energy transition • Flat and inclusive organization where contributions have a visible impact • Highly competitive salary package with robust social benefits • Permanent, full-time role • Relocation assistance not provided