Solutions Consultant – APAC

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Gorgias

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

☁️ SaaS

💰 $30M Series C on 2022-08

eCommerce • SaaS

Gorgias is a customer service platform tailored for ecommerce merchants, providing a unified support system across various channels including email, live chat, voice, and social media. Designed to enhance customer experience and operational efficiency, Gorgias integrates with platforms like Shopify, BigCommerce, and Magento, allowing over 10,000 merchants to deliver swift and effective customer support. Known for its innovative approach, the company emphasizes quick response times and a customer-centric philosophy.

📋 Description

• Collaborate with sales to understand customer pain points, current processes, and desired outcomes. • Showcase our solutions through tailored demos and presentations that align with client needs. • Configure and optimize workflows within our platform to demonstrate real-world use cases. • Assist customers with API integrations, Webhooks, and basic Python scripting to enhance automation. • Execute proof-of-concept initiatives to validate our platform’s fit for enterprise clients. • Assist in crafting compelling responses to customer requests for information. • Guide enterprise customers on leveraging our solutions to maximize efficiency and ROI. • Educate sales and customer success teams on best-in-class demonstrations and sales methodologies.

🎯 Requirements

• 2+ years of experience in sales engineering, pre-sales consulting, or a related technical sales role in a SaaS or tech environment. • Experience working with APIs and Webhooks. • Strong presentation and communication skills, with the ability to engage C-Level executives. • Deep understanding of helpdesk/ticketing systems and customer support processes. • Background in value-based selling methodologies. • Experience in the e-commerce sector. • Ability to automate business processes and understand complex technical architectures. • A passion for scaling sales processes and driving customer-centric solutions.

🏖️ Benefits

• Offers Equity