Customer Success Consultant (Victoria, New South Wales, or Queensland)

March 20

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Granicus

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Empowering a Modern Digital Government.

Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications

501 - 1000

Description

• The right candidate will enjoy building strong relationships with key drivers of government engagement and digital communication in all levels of government. You’ll bring your digital transformation experience as a professional, and your user experience as a citizen, to bring out the best in our clients and become a trusted ear to our public sector contacts. • A typical day might involve a strategic check-in with a senior team member at a government department or agency, a follow-up call liaising with our product team to recommend SaaS updates and new use cases or passing on great client examples to our marketing teams and identifying contemporary trends in digital transformation that demand attention. • Manage a territory of diverse clients utilising the Granicus suite of digital solutions across New South Wales, Victoria, and Queensland. • Build and maintain internal relationships to ensure the customer voice is advocated for and we continue to provide success and satisfaction with our product suite and services • Collaborate with internal teams to deliver timely information and solutions to address customer issues and needs ultimately driving retention and referral business • Work in collaboration with the Sales team to identify and close upsell and cross-sell opportunities that would be beneficial to the client. • Close small sales deals, when applicable

Requirements

• Residence in Queensland, Victoria, or NSW (REQUIRED) • Great interpersonal skills and able to build a rapport with our customers from the C-Suite through to the platform user. • Understanding of web/CMS applications, ideally in a government context utilising OpenCities or driving a digital transformation process and/or community and stakeholder engagement methodology, is highly desirable • Familiar and comfortable with record keeping and analysis in CRM solutions including Salesforce • Skilled in negotiation and issues management with customer-for-life attitude • High level written and verbal communication skills • Understanding of public sector challenges and processes • You are highly accountable and a creative problem solver, able to independently take initiative and execute solutions where appropriate • Flexibility to undertake some intra and Interstate travel as required.

Benefits

• Residence in Queensland, Victoria, or NSW (REQUIRED) • Great interpersonal skills and able to build a rapport with our customers from the C-Suite through to the platform user. • Understanding of web/CMS applications, ideally in a government context utilising OpenCities or driving a digital transformation process and/or community and stakeholder engagement methodology, is highly desirable • Familiar and comfortable with record keeping and analysis in CRM solutions including Salesforce • Skilled in negotiation and issues management with customer-for-life attitude • High level written and verbal communication skills • Understanding of public sector challenges and processes • You are highly accountable and a creative problem solver, able to independently take initiative and execute solutions where appropriate • Flexibility to undertake some intra and Interstate travel as required.