Customer Success Manager

March 7

Noggin

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Manage disruption, smarter.

Emergency Management • Public Safety • Incident Management • Case Management • Environmental

51 - 200

Description

• Tertiary qualified with experience in managing enterprise customers • Experience in implementing complex software solutions • Background in service delivery management • Smart, pragmatic, and passionate • Ability to understand business requirements • Identify and solve product issues and opportunities • Strategic thinker and planner • Ability to solve complex problems • Familiar with the software industry

Requirements

• Fully acquainted with the product and services and customer accounts within 3 months • Develop strong relationships with each customer within 6 months • Build a stellar reputation across the business and customer accounts within 12 months

Benefits

• Work with various clients across industries • Drive customer strategies • Influence product decisions by advocating for the customer • Responsible for delivering exceptional customer experience • Own and drive growth strategies for named accounts • Contribute to continuous improvement of customer success process • Develop territory and action plans for named accounts • Retain and increase revenue from existing customers • Effective client relationship management • Business development resulting in contract renewals, increased product utilization, upgrades, new systems, and projects