Customer Success Manager

December 11, 2023

Gravitee

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Gravitee offers API development, security, management, observability, and productization within one intelligent platform

API Management • API Design • APIM • Access Management • APIs

51 - 200

💰 $30M Series B on 2022-09

Description

• Ensure constant communication with customers and emerge as the customer’s trusted technical advisor and a partner • Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform • Help existing customers understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities • Understand, advocate and document customer’s use case, architecture, and roadmap • Effectively manage the tracking and resolution of customer escalations on behalf of product and services • Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively • Responsible for customer’s renewal and expansion. To that effect, explore new use cases and expand Gravitee platform usage • Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted

Requirements

• 5+ years of demonstrated experience handling customers of all sizes in Customer Success, Technical Support, and/or Professional Services functions in a fast-paced Software/SaaS company • Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision • Excellent communication skills and an ability to concisely explain complex technical issues and solutions • Prior experience administering/interacting with an API management platform(s) • Prior experience or knowledge of databases such as MySQL, MongoDB, etc. • Ability to travel when required to meet with your accounts

Benefits

• Excellent medical coverage to keep your body and mind healthy • Pension and 401k program options for all locations • Stock option plan for employees • 25 days holiday/vacation in addition to in-country national holidays • 3 mental health days per year with an allowance toward a mood-boosting activity of your choice • Birthday off to celebrate your day • Learn and grow with our professional development allowance to benefit your career • Quarterly outings and an annual offsite in an exciting location • Hybrid culture with options to go into an office in one of our hubs • Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector • A meaningful, progressive, global company culture that is as fun as it is hardworking • Endless growth opportunities