Customer Success Engineer

October 22, 2023

Zscaler

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We make it easy to secure your cloud transformation. Get fast, secure, and direct access to apps without appliances.

Zero Trust • SASE • Cloud Security • CASB • Secure Web Gateways

5001 - 10000

💰 Secondary Market on 2017-11

Description

• Work collaboratively with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments. • Identify trends in Customer Scorecard health data to identify gaps in technology adoption and help close those gaps by building a plan to action. • Present at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology. • Deliver internal technical sessions to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks. • All while working cross functionally with Customer Success, Product, Engineering, and Support teams. • Experience in a customer facing, technical role • Ability to frame and simplify content and messaging for various audiences: technical, management, executive • Able to understand technology (both at a high and low level) and translate to business implications, Drive value realization conversations. • Strong written and verbal communication skills in English are required. • Presentation, communication and meeting management skills • Consultative nature • Self-aware • Self-Starter • Technical Expertise Required: Good understanding of the Enterprise IT business • Good understanding of HTTP and TCP/IP • Preferable: background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs

Requirements

• An environment where you will be working on cutting edge technologies and architectures • A fun, passionate and collaborative workplace

Benefits

• Competitive salary and benefits, including equity