Junior Business Support Analyst – RPA

🔥 2 minutes ago

🇧🇷 Brazil – Remote

💵 R$2.5k / month

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Elo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Grupo Elo is a Brazilian group of companies that provides customer relationship and contact-center services alongside process automation and on-site support. Founded in 2012, the group includes Elo Contact Center (multichannel contact center outsourcing and backoffice services), Elo Conecta (installation, maintenance and logistics for in-person support), and Alley (BPM/BPA consulting and digital-transformation solutions). Grupo Elo builds customized, technology-enabled service projects for other businesses—combining multichannel customer service, field operations, and process automation with investments in AI and machine learning.

📋 Description

• Monitor, support, and maintain automated RPA processes. • Identify and resolve failures, inconsistencies, and unexpected behaviors. • Analyze logs, incidents, data, and integrations. • Perform queries and corrections in SQL Server. • Perform low- to medium-complexity fixes and maintenance on C#/.NET applications. • Perform tests, validations, and reprocessings. • Monitor deployments and automated routines. • Document incidents and resolutions. • Support users and technical teams. • Contribute to the continuous improvement, stability, and availability of automations.

🎯 Requirements

• Basic knowledge of C# and .NET focused on application analysis and maintenance. • Knowledge of SQL Server and SQL, including queries, joins, and data validation. • Ability to analyze logs, errors, and incidents. • Basic knowledge of APIs and system integrations. • Familiarity with ticketing tools and incident tracking. • Bachelor's degree in progress or completed in Information Technology, Systems Analysis and Development, Information Systems, Computer Science, or related fields; or • Completed technical high school diploma in IT, Systems Development, Information Technology, or related fields. • Basic understanding of RPA concepts and process automation. • Experience with REST APIs and more complex integrations. • Knowledge of Git or other version control tools. • Knowledge of ITIL concepts and incident management practices. • Experience with application and automation monitoring tools. • Basic knowledge of infrastructure, networks, and operating systems. • Previous experience in support, maintenance, or development of RPA solutions. • Knowledge of operational metrics, SLAs, and performance monitoring.

🏖️ Benefits

• Transportation allowance • Meal allowance: R$ 364.65/month • Health plan (after probationary period) • Wellhub • Childcare assistance • Life insurance