Client Success Account Executive II

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🕒 May 12

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Gympass

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🧘 Wellness

🤝 B2B

☁️ SaaS

💰 $5.4M Venture Round on 2021-12

Wellness • B2B • SaaS

Gympass is a comprehensive corporate wellness platform that connects employees with a variety of fitness, mindfulness, nutrition, and sleep resources through flexible and cost-effective subscription plans. Offering access to a vast network of gyms, studios, virtual personal trainers, and wellness apps, Gympass is designed to enhance employee wellbeing and improve productivity, retention, and healthcare cost outcomes for businesses. By enabling companies to provide holistic wellness options, Gympass fosters healthier workplace environments and supports employees in maintaining balanced lifestyles both at work and at home.

📋 Description

• Own client relationships for a portfolio of large accounts throughout the client life cycle, including leading all client meetings/communications. • Ensure a trusting and valuable relationship with HR contacts by sharing the mission to improve employee health, engagement, and happiness. • Understand clients’ objectives and deliver solutions by developing client-specific growth strategies. • Drive initial client launch and ongoing strategic relaunch; collaborate with the Wellhub Wellbeing Engagement Team for implementation. • Present and implement best practice workflows and review member growth rates, suggesting growth strategies. • Collaborate with multiple teams to develop member growth strategies and deliver on client and company goals. • Analyze client data; share findings, and develop tailored communication strategies to increase user engagement. • Own the commercial agenda for clients, including renewing, expanding, and renegotiating contracts annually. • Inspire and empower others by genuinely caring for your own wellbeing and those of your colleagues.

🎯 Requirements

• Experience managing client relationships in a client-facing position. • Ability to collaborate with cross-functional teams creatively and efficiently. • Excellent customer service skills for both internal and external clients. • Detail-oriented with understanding of managing multiple clients/projects concurrently. • Fluency in monitoring data and analyzing reports. • Capability to analyze and improve processes in a fast-moving business environment. • Excellent verbal and written communication skills in Spanish and English; Portuguese is a plus.

🏖️ Benefits

• Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! • Flexible work arrangements with a hybrid model for this role, providing options to work in a way that suits you. • One-time reimbursement to set up home office equipment and a monthly work allowance to cover work from home costs. • Flexibility in defining work schedules that align with team needs and personal routines. • Minimum of 25 days paid holiday per year including an extra holiday on your birthday! • 100% paid parental leave to all new parents, with extended leave for parents giving birth and a ramp-back period for settling in. • Access to career growth opportunities including world-class learning platforms and personalized development roadmaps. • A collaborative and inclusive culture that values trust and open communication.