Customer Success Manager

March 14

H1

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H1 is the connecting force for global HCP, clinical, scientific and research information.

healthcare • provider data • healthcare professional information • diversity data • medical affairs

201 - 500

Description

• Lead H1’s relationship with multiple Clinical Research clients, working to consistently exceed client expectations on user engagement, project delivery, and client first mentality • Drive continued value of H1’s products and services throughout implementation, onboarding, and the client relationship • Partner with clients to educate and establish critical goals, success criteria, and other key performance indicators • Operate as an H1 Subject Matter Expert to aid clients in achieving their goals • Drive to increase MAUs, NPS, and CSAT • Collaborate with internal cross-functional teams to enhance ongoing product development efforts • Balance and prioritize global projects across multiple accounts and segments

Requirements

• You have experience working within Clinical Trials, either with Life Sciences and/or Clinical Research Organizations • You have 3 years experience working in Customer Success, Account Management, or Client Services for an Enterprise SaaS company • You’re comfortable getting into the weeds while also managing strategic project work • You have a track record of success in a results-driven, fast-paced environment • The ideal candidate will have experience managing direct reports in a remote environment

Benefits

• Full suite of health insurance options, in addition to generous paid time off • Pre-planned company-wide wellness holidays • Retirement options • Health & charitable donation stipends • Impactful Business Resource Groups • Flexible work hours & the opportunity to work from anywhere • The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe