Customer Service Representative

March 15

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Hertz

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The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc. operates the Hertz, Dollar and Thrifty vehicle rental brands throughout North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand$1. .$1

Car Rental • Customer Service

10,000+

Description

• Act as a connection, providing product/services information and resolving developing problems • Genuinely delighted to help customers • Tolerant, empathetic, and intensely communicative • Put themselves in their clients’ shoes and advocate for them • Gather customer feedback • Confident at troubleshooting and investigating problems • Ensure exceptional service standards and sustain high customer satisfaction

Requirements

• Some proven customer support experience or experience as a client service representative • Track record of not just reaching, but exceeding quota requirements • Strong phone administration skills and active listening capabilities • Experience with CRM systems and practices • Customer orientation and capacity to adapt/respond to different types of characters • Exceptional communication and presentation skills • Ability to multi-task, prioritize, and control time effectively • High school degree

Benefits

• Handle high amounts of incoming calls • Produce sales leads • Identify and evaluate customers’ needs to deliver satisfaction • Build sustainable relationships of trust through open and interactive discussion • Provide accurate, valid and comprehensive information by using the right methods/tools • Reach personal/customer service team sales targets and call handling quotas • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Go the extra mile to engage customers • Handle high amounts of incoming calls • Produce sales leads