Maintenance Coordinator

🕒 July 31

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Remote Raven

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

📋 Description

• Monitor Mason's handling of active work orders across the portfolio and verify that its troubleshooting guidance, vendor coordination, and communication are accurate and appropriate • Inject corrections, clarifications, or additional instructions into Mason when its responses require adjustment or the situation calls for human reasoning • Track work order progress from open through completion, ensuring nothing stalls or falls through without action • Identify patterns in work order types, recurring issues, or vendor performance and bring insights to the PM team • Manage a high-volume work order environment — this role is designed for coordinators comfortable handling 200 or more work orders per month • Create and refine prompts to direct Mason's actions, improve its responses, and better utilize its capabilities for specific work order types or scenarios • Develop a working knowledge of Mason's strengths and limitations so you know when to let it run and when to intervene • Continuously improve your prompting approach based on outcomes — better instructions produce better results from the system • Communicate directly with residents on work order status, scheduling, troubleshooting follow-up, and resolution • Maintain a professional, helpful, and clear tone in all resident-facing communication — this is a public-facing role • Handle resident concerns and questions with empathy and efficiency, escalating to the PM when the situation requires it • Identify work orders or situations that require escalation to the Property Manager and communicate them clearly with the relevant context • Support owner communications as directed by the PM — coordinator interaction with owners is limited and guided by PM direction • Keep the PM team informed on any developing issues, vendor problems, or resident concerns that need leadership awareness

🎯 Requirements

• Minimum of 2 years of maintenance coordination experience in a property management environment • Demonstrated experience managing high work order volume — 200 or more work orders per month is the expected baseline • Strong problem-solving and independent thinking skills — you can assess a situation, form a judgment, and act on it without waiting for someone to walk you through it • Ability to evaluate AI-generated troubleshooting guidance and verify whether it is appropriate, accurate, and complete for the situation • Strong written and oral English communication skills — this role is public-facing and requires clear, professional communication with residents • Comfortable working with AI tools and technology — prior experience using AI agents or writing prompts is a meaningful advantage • Self-directed and reliable in a remote work environment