Technical Customer Success Engineer

April 25

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Information & Telecommunication Systems • Social Infrastructure & Industrial Systems • Electronic Systems & Equipment • Construction Machinery • High Functional Materials & Components

25801 - 25801

Description

• The Product Tech Support team is the first point of contact for Pentaho's customers. They field and triage all customer requests. This includes working directly with the customer to troubleshoot, document enhancements and answer a wide variety of technical questions. They communicate best practices and work cross-functionally with QA, Engineering, Professional Services and sales teams to help each customer achieve maximum value from Pentaho’s services. The right candidate for this position enjoys providing support to other IT professionals in a fast-paced environment with lots of technical variety. Additional responsibilities include: - Providing product support for installation, configuration, and implementation of the Pentaho Software Suite - Providing clear, crisp communication to clients in understandable, easy to follow directions. - Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions / timelines / etc. - Communicating effectively internally with the Pentaho Engineering and Product Management teams to reproduce, resolve and document support cases - Maintaining an accurate and complete description of cases managed through Pentaho's case tracking and problem management system.

Requirements

• 3+ years of professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, web services, flat file, and big data driven backend systems • 3+ years installing, administering and maintaining computer systems and applications in an enterprise IT environment • Hands-on experience on one of the following core technologies: - Web development tools: Java, JSP, XML, HTML, JDBC/JNDI - Operating Systems: Linux, Windows, Solaris - Application servers: Tomcat, JBoss, Websphere, Weblogic - Databases: Oracle, MySQL, SQLServer, BigData - Cloud services (AWS/Azure/Google Cloud)

Benefits

• Championing diversity, equity, and inclusion • How we look after you