Customer Success Manager (APAC)

March 21

Apply Now

Get a free AI resume review

HubSpot

WebsiteLinkedInAll Job Openings

The easy-to-use CRM to scale your business.

inbound marketing • marketing • internet marketing • online marketing • web marketing

5001 - 10000

Description

• Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software • Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner • Build a good relationship with the consultants from relocation management companies • Perform reporting on conversion figures • To maintain the positive engagement with hospitality partners and participate in supplier meetings, when necessary • To participate in property inspections to gain an in-depth understanding of properties quality, when required • Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive • Assist the Guest Experience team in managing incoming guest arrivals & coordinating check-in instructions • Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region • Proactively contribute to the community building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits) • Assist in the optimization process of AltoVita's Customer Success technology • Collaborate with the team to deliver competitive RFPs to clients

Requirements

• 2+ years of experience in corporate housing, global mobility or relocation • Comfortable working in a fast-paced, sometimes less structured and entrepreneurial environment • Ability to work well under pressure and handle high-stress situations with calm and professionalism • Strong problem-solving skills and ability to think on your feet • Self-motivated, proactive and results-driven • Occasional weekend on-call rotation

Benefits

• A team that will always put you first • Incredible opportunities for growth and career advancement • A fully-remote working environment • Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more • A work-from-home allowance to get your home-office set up • A generous vacation package so you can recharge or explore