Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇵🇱 Poland – Remote

💵 zł121.4k - zł132.2k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Help new and existing customers derive maximum value from Hyland's products and services • Own the customer journey after implementation • Maintain strong customer and partner relationships • Ensure product adoption and stability • Reduce customer risk and create growth opportunities • Act as the primary customer contact and trusted advisor throughout the customer lifecycle • Understand customer business objectives and design Success Plans with clear monthly-reviewed objectives • Drive retention and growth from contract signature through renewal and expansion • Develop and execute Save Plans with account and leadership teams to mitigate churn and protect ARR • Design and deliver business reviews with internal departments • Represent the customer voice in marketing, sales, and product strategy • Advocate for customer feature priorities and feedback with the product team • Build customer advocates through references and success stories • Partner with Customer Care and Technical Account Management on critical escalations • Keep leadership informed and fulfill customer commitments • Assist with client issue resolution and guide team members as needed • Influence, motivate, and mobilize business partners to drive customer success

🎯 Requirements

• Bachelor's degree or equivalent experience • Minimum of 1 year of experience as a Customer Success Manager • Experience managing or participating in projects • Good oral and written communication skills • Professional demeanor and ability to interact with discretion and tact at all organizational levels • Good organizational, multitasking, and time management skills • Ability to thrive in a fast-paced, deadline-driven environment • Ability to manage projects to completion with oversight • Good interpersonal and collaboration skills • Ability to influence, motivate, and mobilize team members and business partners • Ability to handle sensitive information with discretion and tact • Solid business and technology acumen • Ability to translate goals into new ideas and design solutions • Up to 25% travel time required • Ability to establish rapport, gain trust, and build strong customer relationships • Knowledge of company software and technology • Ability to support customers in deriving value from Hyland's solutions and product ecosystem • Ability to represent the voice of the customer • Self-motivated and proactive approach • Experience collaborating cross-functionally with product, sales, marketing, and technical teams

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and community giving campaigns