iDeals provides a comprehensive Virtual Data Room (VDR) solution that simplifies secure confidential document sharing and corporate deal management during M&A and other transactions. 

The company was founded in 2008 on the principles of service excellence and technological innovation. Our mission is to deliver an exceptional customer experience. 

iDeals has won the trust of half a million business users. We have supported thousands of customers to run high-value and mission-critical projects, from the cross-border sales of multi-billion-dollar assets to the development of revolutionary biotech products.

We are proud to offer a VDR that is considered “the most intuitive and easy to use data rooms in the market” by our customers, according to G2.

iDeals

Account Executive

As our suite of products keeps diversifying, we are looking to fill a remote Ireland-based position of the Inbound Sales Account Executive. In this role, your main objective will be managing the incoming requests from prospective clients from the UK market and converting them into actual paying customers using different sales techniques.

What You Will Do
• Manage incoming requests (calls, emails, demo, live meetings) from potential customers in the assigned territory
• Help customers solve complex problems using iDeals' modern internal tools and techniques
• Achieve a high Lead-to-Deal conversion rate using sales techniques and keeping sales process compliant
• Present the product to customers (including online and offline demonstrations)
• Collect and share the market insights to improve the sales process
• Deliver the best buying experience in the market

Inside Sales Account Executive (Ireland)

Recruitment

People have been the key success factor in our business growth and we are deeply committed to recruiting the best talent on a global scale. We are looking for a seasoned Talent Acquisition Director to connect all the dots and propel us to the next level of TA strategic planning and execution. As the Talent Acquisition Director, you will closely partner with the People Operations and Learning & Development teams, as well as company leaders, to implement the best TA practices while maintaining a strong employer brand. You will report directly to Anton Maslov, our VP of Operations. The responsibilities include:
• Develop and implement a comprehensive talent acquisition strategy that aligns with business objectives.
• Enhance the candidate experience throughout the recruitment process.
• Lead a global TA team and oversee key metrics.
• Monitor industry dynamics, anticipate their impact on talent acquisition, and provide expert insights and recommendations to C-suite executives.
• Manage existing and find new partners to support different areas of TA operations.

Talent Acquisition Director

Customer Success & Support

Currently, we are looking for a skilled and customer-focused Customer Success Manager to join our team in France/Germany/Spain/Belgium. In this role, your primary objective will be to provide exceptional post-sales support to clients, ensuring upgrades, renewals, and leveraging their overall experience. We are seeking a tech-savvy individual with a keen analytical mindset, capable of comprehending and communicating complex issues in a clear and concise manner.

WHAT YOU WILL DO:
• Research and study new clients to identify their expected value from the product
• Conduct kick-off (onboarding) training for new clients
• Engage with clients through their product journey and ensure appropriate experience to increase adoption and retention
• Proactively renew and upgrade client subscriptions based on their current needs
• Support clients through email/phone when they have a question or a concern
• Conduct exit interviews with churned clients
• Monitor client activity in the VDR, anticipating potential issues, and promptly address them to maintain high client satisfaction
• Perform regular check-ins to probe the client for additional needs and assist with possible issues
• Drive the referral program by securing satisfied client reviews and testimonials
• Develop case study materials for use by Sales Executives
• Establish and nurture strong client relationships to enhance loyalty
• Participate in project activities to improve the Customer Success Process or introduce new customer success initiatives
• Manage Enterprise clients in close collaboration with the Business Development and Project Management Office Teams

Customer Success Manager (English & French)

Content Design

As a Senior Graphic designer, you will make a redesign for 3 brands of the company and implement standards for marketing materials for international exhibitions.
WHAT YOU WILL DO:
Make a redesign for 3 brands of the company
Сreate and implement guidelines for brands and marketing campaigns
Create marketing and brand assets (presentations, brochures, print design, and merchandise)
Create design for the company's presence at international exhibitions
Collaborate with other designers and the marketing team to drive new concepts and big ideas that are on-brand

Senior Graphic Designer

iDeals is looking for an Inbound Sales Account Executive to manage incoming requests from potential customers in the UK market and convert them into actual paying customers using different sales techniques. The successful candidate will also help customers solve complex problems using iDeals' modern internal tools and techniques. The role requires presenting the product to customers (including online and offline demonstrations) and collecting and sharing market insights to improve the sales process. Occasional travel around Europe for industry events and client meetings may be required.

Inside Sales Account Executive (UK)

Software Engineer

• Develop features and improvements to one of iDeals products in a secure, well-tested, and performant way 
• Collaborate with other team members to maintain a high bar for quality in an iterative environment 
• Advocate for improvements to product quality, security, and performance

Senior .NET Engineer

iDeals is looking for a Knowledge Management Expert (Customer Support) to join their team. The successful candidate will act as the primary liaison for customer support during new feature releases, oversee the creation of manuals and knowledge testing, lead KM process optimization projects and set up KM processes in new units, among other responsibilities. They should have practical experience in strategic designing, executing, and implementing knowledge management solutions and procedures, and strong project management and L&D skills. Being adaptable, having strong critical thinking skills, and being able to align with business goals are a must. It is required that candidates have fluency in English and experience with KB and LMS software and business process modeling tools, while experience in self-service development using AI technologies is a plus.

Knowledge Management Expert (Customer Support)

Content Marketing

• Generating content for product sites and satellites, exclusively in the boardroom niche
• Developing content for long-form articles with infographics, tables, and other engaging visuals
• Writing well-researched white papers, landings, and home pages
• Producing a wide range of conversion elements for generating more organic leads
• Conducting experiments on compelling SEO titles, meta descriptions, and body copy to capture the attention of the target audience
• Demonstrating ability to both follow perfectly detailed SEO briefs and conduct in-depth topic research independently
• Ensuring consistently high level of optimization across all produced content

SEO Content Writer

• Conduct kick-off training for new clients
• Engage with clients through their product journey
• Renew and upgrade subscriptions of clients
• Conduct exit interviews with churned clients
• Monitor clients' activity and address potential issues
• Drive referral program by securing satisfied client reviews
• Develop Case study materials for Sales Executives use
• Maintain strong relationships with clients
• Manage Enterprise clients in close cooperation with other teams

Customer Success Manager (USA)

Sales & Business Development

iDeals is looking for a result-driven Senior Sales Development Representative to join our team. In this role, your main objective will be to target decision-makers in key accounts across Poland and CEE to attain the set revenue goals. We are looking for a fast learner with strong sales and negotiation skills who can successfully coordinate and participate in outreach activities and demos set up.

Senior Sales Development Representative (Poland)

Product Design (UI/UX)

iDeals is a global product company recognized as the most highly rated and customer-centric in a secure business collaboration market. We are looking for a Lead Graphic Designer, who will shape iDeals' brand image and product visuals through strategically sound and visually impactful design across print and digital channels. WHAT YOU WILL BE DOING:Lead a team of two graphic designers, participate in their expertise development, and oversee the hiring and onboarding of new designersCreate visually compelling marketing and brand assets (print designs, merchandise, presentations, and brochures) to support the company's internal and external marketing effortsDesign eye-catching exhibition materials that effectively showcase iDeals' brand at international eventsDevelop innovative concepts and designs for digital deliverables within the brand standardsEstablish and implement guidelines for brand and marketing campaigns that maintain consistency and align with the company's goalsResearch and analyze new design approaches that will add value to the brand and the productEnsure quality control during the production and printing stages, establishing requirements for the quality of design implementationWork cross-functionally with other designers and the marketing team to develop new on-brand concepts and ideas

Lead Graphic Designer

B2B mapping and performing outreach activities on named accounts in Italy
Prospect through outbound calls to cold leads
Conduct comprehensive research of the customer's persona before the initial contact
Organize demos for field sales with qualified prospects
Proactively initiate communication, build rapport and maintain active engagement with prospects
Collect information and feedback on the prospects and move them through the qualification process
Help coordinating physical events, webinars and distributing content from M&A Community
Actively contribute to the execution of sales and marketing strategy
Keep a track record of personal sales activities in CRM

Sales Development Representative - Italy

iDeals is looking for Software Architect with a mission to support the long-term agility of the solution and business, achieving desired quality attributes of the product, finding optimal solutions, and improving operational efficiency. In this role, you'll be achieving goals that matter alongside other talented people and will have everything you need to do your work in the best way, with the highest quality.
• Elicit and understand key functional requirements
• Elicit and define non-functional requirements
• Design and document architectural decisions with the level of detail required to satisfy architecturally significant requirements
• Conduct research and implement proofs-of-concept / demos for the team
• Manage architectural debt and long-term vision of the software architecture
• Make infrastructure design decisions to support the solution
• Improve operational efficiency of the software development process and value delivery
• Manage architectural backlog and prioritize with PdMs
• Define strategic expertise needs and identify gaps in teams' knowledge
• Review the effectiveness of the learning activity
• People mentoring and knowledge sharing
• Conduct training in own field of expertise

Software Architect (Ukraine and Poland)

• Researching, studying new clients, and identifying their expected value from the product.
• Conducting kick-off (onboarding) training for new clients
• Engaging with clients through their product journey and ensuring appropriate experience to increase adoption and retention
• Renewing and upgrading subscriptions of clients proactively according to customer's current need
• Supporting clients through email/phone when the client has a question or a concern.
• Conducting exit interviews with churned clients
• Monitoring clients activity in VDR, identifying potential issues in advance and addressing them with the client to keep client satisfaction on a high level
• Conducting regular check-ins to probe the client for additional needs and assist with possible issues
• Driving referral program by securing satisfied client reviews and testimonials submitted
• Developing Case study materials for Sales Executives use
• Building and maintaining strong relationships with clients to increase client loyalty
• Being involved in project activities to improve the Customer Success Process or launch a new type of Customer Success.
• Managing Enterprise clients in close cooperation with Business Development and Project Management Office Teams

Customer Success Manager (Germany)

• Role: Customer Support Representative (middle)
• Work with Support Team, Quality Control Team, Knowledge Management Team, Supervisor, Head of Customer Support
• Location: remote from Germany
• Schedule: Mon-Fri: 8-hour daily shifts from 9 am / 10 am / 11 am
            Once/twice per month: Sat/Sun shift from 7 am to 7 pm
            No night shifts!
• Steps: Test Task 1 (Languages), Competency-based Interview, Test Task 2 (Hard skills & Competencies), Interview with the Head of Customer Support
• 2+ years of experience as a Customer Support Specialist (online communication)
• Technical background (experience with tech products is a huge plus)
• German - Native speaker
• English - Fluent in both oral and written (C1)
• Strong analytical skills and attention to detail
• Focusing on clients
• Analytical & operational thinking skills
• Decision-making skills & responsibility
• As a plus, French - Upper-Intermediate (B2)
• Processing client requests via calls (10%), chats, and emails
• Continuous in-depth study of product and process updates
• Ensuring strict confidentiality of client information in accordance with the company's security policy
• Interaction with the engineering and product teams for solving client cases
• Regular updating of information based on all support channels, technical, and product changes
• Tasks completion for internal customers

Customer Support Representative (English+German)

Product Manager

• The Senior Product Manager will lead the product market fit research of our new product for Life Science industry.
• You will cooperate with Marketing and Sales teams to develop product positioning & GTM strategy.
• You will prioritize and validate hypotheses.
• You will collect and analyse input data for product changes from different sources (requests from prospects, users, customers; requests from internal stakeholders (sales, success, support, etc.); users, competitors and market researches)
• You will use quantitative (usage analysis, market data, survey results, click maps, etc) methods in work.
• You will use retrospective qualitative (requests analysis, screen and demo recordings, interviews) methods in work.
• You will prioritize roadmap items (Hypotheses, PRDs, etc.) according to product strategy and get high-level estimation for selected items.
• You will create product requirements, documents for hypotheses and product changes.
• You will use quantitative (usage analysis, market data, survey results, click maps, etc) methods in

Senior Product Manager

• Manage a product vision
• Ensure that the vision is aligned with the company's strategy
• Conduct market research, customer development, and user interviews to get insights and generate new ideas and hypotheses for the product
• Create and validate hypotheses for the product changes
• Collaborate with Revenue, Customer Success, and Support teams to gather customers and users feedback and find actionable insights
• Contribute to Go-To-Market strategy and collaborate with the Content & Marketing teams to produce marketing materials
• Act as product evangelist both internally and externally
• Extensive Product Management experience with B2B SaaS and/or Enterprise products
• Passion for the best possible user experiences supported by easy-to-use user interfaces and exceptional usability
• Experience of going through a full product development lifecycle: integrating customer needs into product requirements (PRDs, user stories, acceptance criteria), driving prioritization, and pre/post-release execution
• Orientation on effective cross-functional collaboration via open, respectful, and empathic communication
• Level of English, at least, B2 or higher
• Technical background
• Understanding of M&A, fundraising, and other financial operations
• Unlimited learning and development opportunities
• Professional and self-development books

• The role of a customer service representative

The customer service representative will be responsible for interacting with customers and resolving any issues they may have. They will also be responsible for providing support to the company's products and services.

Talents for current and future roles

Backend Engineer

• Develop features and improvements to one of iDeals products in a secure, well-tested, and performant way

• Collaborate with other team members to maintain a high bar for quality in an iterative environment

• Advocate for improvements in product quality, security, and performance

• High-end laptop and monitor - based on your working needs

• Reimbursement of participation in sports competitions

• Internal growth policies

• Generous internal referral program

Remote Job Openings at iDeals

iDeals

Inside Sales Account Executive (Ireland)

iDeals

Talent Acquisition Director

iDeals

Customer Success Manager (English & French)

iDeals

Senior Graphic Designer

iDeals

Inside Sales Account Executive (UK)

iDeals

Senior .NET Engineer

iDeals

Knowledge Management Expert (Customer Support)

iDeals

SEO Content Writer

iDeals

Customer Success Manager (USA)

iDeals

Lead Graphic Designer

iDeals

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