Sales Quality Control Specialist (English + French)

March 15

iDeals

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We help professionals to collaborate over sensitive data and run critical business transactions, such as M&A, smoothly.

Virtual Data Rooms • Capital Markets (IPOs • ECM & DCM) • Online Due Diligence • Mergers & Acquisitions (M&A)

201 - 500

Description

• Our team has grown 4 times in the past 4 years, reaching 450 people in 30+ countries worldwide • To continually enhance the services we provide to our clients, we are looking for a Sales Quality Control Specialist with advanced proficiency in English and French • In this role, you will review the Sales Agents’ work, identifying strengths and areas for improvement in their communication process with customers • Collaborating closely with 9 Sales Quality Control Specialists, 3 Data Entry Specialists, Sales Trainer, and an internationally distributed Sales Team • Your impact will be critical to maintaining our high service standards and improving team productivity • Assess Sales Agents' client communication and compliance with internal guidelines and metrics for quality • Generate reports and offer feedback based on quality check results • Constantly refine Quality Control processes and procedures to increase the quality of sales activities • Collaborate with Managers to identify essential learning and training needs for Sales Agents' productivity • Monitor emerging sales and business trends for potential implementation to enhance sales workflows and results

Requirements

• Strong proficiency in English and French (B2-C2 level) • 1.5+ years of international Sales experience • Expertise in Sales processes, including familiarity with key stages, goals, metrics, and effectiveness indicators • Advanced proficiency in Google Sheets, Docs, Slides, Forms, and CRM • Strong critical thinking and systematic work approach with a commitment to quality • Excellent verbal, written, and interpersonal communication skills • High learning agility, ability to prioritize tasks effectively and adapt well to change • Background in Quality Control in Sales, Back Office, Billing, or Database Administration

Benefits

• Remote-first model with teams distributed globally • Home office set up budget • High-end laptop, monitor, and any additional IT equipment needed • Reimbursement of co-working space expenses • Medical insurance with flexible coverage • Compensation for sports, yoga, mental, and other health and wellness-related activities • Reimbursement of participation in sports competitions • 20 business days of paid time off per year • Unlimited health-related time off • Individual Development Plan based on your career interests • Unlimited budget for learning and development activities • Professional and self-development books and subscriptions compensation • Sponsorship of conferences and meetups attendance • iDeals’ support of your passion as a speaker or writer • Offline team-building events • Budget for local gatherings in global locations • Generous internal referral program • iDeals Surprise Boxes