Technical Account Manager

April 24

InfluxData

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Creators of InfluxDB, the leading time series database for real-time analytics.

Database • IoT • Monitoring • InfluxDB • Telegraf

201 - 500

Description

• A team-focused and collaborative mindset. • Passion for working with customers and taking ownership of their success. • Background in problem-solving, including debugging and troubleshooting. • Advocate for customers by prioritizing their interests and product quality within the development and product management domain. • Ensure customers are fully adopting and expanding utilization of the InfluxData Platform. • Develop a deep understanding of the customer's technical landscape and product usage. • Enhance support capabilities by documenting customer environments, plans, and modifications. • Identify potential customer needs to drive increased InfluxData utilization while highlighting technical obstacles and upsell opportunities. • Guide customers during the adoption of new features or transitions to updated versions. • Identify potential customer requirements to increase their use of InfluxData, flagging technical blockers representing technical risks and upsell opportunities. • Advocate for customers by prioritizing cases, addressing bugs and feature requests, and translating customer input into actionable insights for InfluxData. • Collaborate across internal teams during account escalations, assess customer technical risks, collaborate on mitigation plans, and coordinate technical escalations with R&D and support teams. • Monitor and report on case, testing, and stability metrics. • Support a global customer base via GitHub, community, email or ticketing systems • Update and extend documentation • Host recurring customer sync sessions, reviewing the customers tactical and strategic objects • Assist with internal projects that provide value to TAM customers, such as integrating AI to improve customer adoption and platform insights.

Requirements

• Experience in a customer-facing position • Excellent English written and verbal communication skills • Empathy for people facing technical challenges • Minimum of 4 years of technical work experience: support, development, engineering, etc. • Proficient in at least one scripting language (Java, Python, C++, Bash, etc.) Knowledge of multiple languages and experience with machine learning frameworks like TensorFlow or PyTorch is a plus. • Understanding of AI concepts: Familiarity with AI-related topics, such as natural language processing (NLP), computer vision, and reinforcement learning, is essential. • Wide-ranging knowledge in database concepts, database clustering, HA services, load balancing, automation, monitoring and configuration management. • Machine learning knowledge: Understanding of machine learning algorithms, including supervised and unsupervised learning, as well as deep learning techniques. • Knowledge of visualizations using tools like Tableau, Power BI, or D3.js are a plus • Knowledge of Networking and HTTP(S) • DevOps experience on public cloud environments • Experience with containerization in a production environment • Experience with Cloud technology and Platforms (GCP, Azure, AWS, Kubernetes) • Experience working with RESTful APIs

Benefits

• Medical/dental/vision insurance with 100% coverage for employees and dependents • Company contribution to your FSA • Flexible Time Off - take the time you need • Life Insurance, short and long term disability insurance • 401k • Wellness programs • Annual professional development budget • Financial planning and legal advice