Clinic Associate

🔥 2 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intellect

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

☁️ SaaS

Healthcare • Wellness • SaaS

Intellect is a leading platform focused on enhancing mental health and wellbeing in the workplace. It offers a comprehensive, research-backed mental health platform that combines technology with human touch to provide an accessible mental health journey. The platform includes self-guided programs, access to licensed psychologists, behavioural health coaches, and crisis support, available in 30 languages across 60 countries. Intellect is designed to empower HR professionals and organizations by providing tools that improve employee wellbeing, decrease anxiety, and boost productivity. It facilitates customised mental health support, allowing organisations to tackle challenges such as low productivity and team dynamics effectively.

📋 Description

• Support smooth day-to-day operations across Intellect’s clinics. • Manage frontline client enquiries through WhatsApp, email, chat and calls. • Coordinate client registrations, appointment bookings, rescheduling and cancellations. • Maintain accurate client information and records in the Electronic Medical Record (EMR) and internal systems. • Support clinician scheduling and appointment coordination, including client follow-ups. • Support payment administration, including payment tracking, invoicing and reconciliation workflows. • Maintain operational trackers and support routine clinic reporting. • Escalate operational, client or clinical concerns to the appropriate team member. • Engage private and corporate clients and provide information about clinic services, clinicians, availability and administrative processes. • Guide clients through booking and onboarding and coordinate with internal teams to resolve enquiries and ensure continuity of care. • Support clinicians with administrative and scheduling matters. • Coordinate with Singapore-based Clinic Assistants and Health Solutions for coverage and handovers. • Support leave and business continuity coverage for backend clinic operations. • Support corporate service requests, eligibility verification, referral administration and appointment coordination. • Respond to relevant stakeholder enquiries.

🎯 Requirements

• Candidates should possess at least a Bachelor’s Degree or equivalent qualification. • Previous experience in healthcare administration, clinic operations, customer support, care coordination or a similar operational role is preferred. • Strong written and verbal communication skills. • Comfortable engaging with clients through WhatsApp, email and calls. • Responsible, meticulous, organised and able to work independently in a remote environment. • Strong attention to detail when managing client information, schedules and administrative workflows. • Comfortable working across multiple digital systems and proficient with technology. • Good command of written and spoken English. Additional language capabilities are advantageous. • Ability to work closely with a Singapore-based team and support clinic operating hours where required. • Comfortable with a rostered shift arrangement including evening shifts and Saturday coverage: 44 hours per week, including three night shifts weekly and two Saturdays per month (half day: 10:00 AM–2:00 PM). • Open to remote candidates based in the Philippines.

🏖️ Benefits

• Global company – work in a diverse environment with people from nearly 20 countries • Generous leave policy – time off to rest and recharge • Christmas week off – company-wide break during Christmas, separate from annual leave • Birthday leave – enjoy a day off on your birthday • Quarterly mental health days – one day off every quarter to focus on your wellbeing • Flexible work arrangements – work in a way that suits your lifestyle and goals • Work-life balance – a culture that values personal time and long-term wellness • Medical coverage – comprehensive insurance for peace of mind • Performance bonus – high performance is recognised and rewarded • Development budget – annual allowance to support your professional development • Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care • Socials and communities – regular non-work events/activities to connect and have fun together