Director of Product Delivery

December 27, 2023

Apply Now

Get a free AI resume review

interface.ai

WebsiteLinkedInAll Job Openings

Intelligent Self-Service for Banks and Credit Unions.

NLP • AI • ML • Chatbots • Artificial Intelligence

51 - 200

Description

Join our innovative team as the Director of Product Delivery and Support, reporting to our VP of Implementation. We are seeking an experienced and highly technical professional to lead the strategic planning and execution of product delivery, implementation, and ongoing support. The ideal candidate has a strategic mindset, strong leadership abilities, and a proven track record in overseeing product delivery and support functions, particularly within a technology-driven organization. Develop and implement an overall product delivery and support strategy aligned with organizational goals. Oversee planning, execution, and monitoring of product delivery projects, ensuring timely delivery within scope and budget. Collaborate with cross-functional teams to define project requirements and address implementation challenges. Build and lead a high-performing support services team, ensuring exceptional post-implementation support to customers. Establish and maintain support processes, including ticketing systems, SLAs, and escalation procedures. Develop and maintain strong relationships with key stakeholders, ensuring their needs are addressed during product delivery and support. Act as a primary point of contact for client needs, requirements, and expectations. Define and implement standardized processes, tools, and best practices for effective product delivery and support. Foster a culture of continuous improvement, promoting innovation and efficiency. Oversee daily activities of the delivery and support teams, providing direction and guidance.

Requirements

• 10+ years of experience in product delivery and support functions for Enterprise/B2B Software Products. • Startup experience with a focus on high-growth phases. • Proven leadership experience in overseeing product delivery and support functions, professional services, preferably in a technology-driven organization. • Bachelor's degree in a technical field (Advanced degree preferred). • Strong project management skills and experience with project management software/tools. • Excellent leadership and team management abilities. • Exceptional communication and interpersonal skills. • Strategic thinking and problem-solving skills. • Strong organizational skills and attention to detail. • Ability to thrive in a fast-paced, dynamic environment. • Experience in Banking or Fintech is a plus.

Benefits

• Remote First Policy • Medical/Dental/Vision Insurance • PTO & Holidays • Life Insurance