Operations & Administrative Coordinator – ABA Therapy

🔥 12 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Answer and return inbound calls, including referral callbacks, and gather accurate contact and intake information • Support recruitment coordination by reviewing resumes and scheduling and conducting interviews for ABA/RBT roles • Assist with credentialing administration, including training coordination and background check follow-up • Support payroll administration through Gusto, including PTO approvals, denial follow-ups, and payroll entry • Pull and maintain weekly/monthly reports, such as billable hours, using Google Sheets/Excel • Handle day-to-day administrative tasks and internal documentation • Provide friendly, professional customer service to families, referral sources, and candidates • Take on additional responsibilities, including light billing support, as trained into new areas • Maintain accuracy and a warm, professional tone while owning the operational queue

🎯 Requirements

• Strong work ethic and ability to learn quickly • Confident, warm, and professional communication skills • Comfortable making and receiving phone calls • Ability to manage calls, data entry, follow-ups, and reporting accurately • Comfortable working in a scaling business with evolving processes and responsibilities • Basic-to-intermediate proficiency with Google Sheets/Excel, including filtering, updating trackers, and extracting data • Proficiency with MS Office and Outlook • Ability to work independently once trained • Fixed fibre line with minimum 25 Mbps upload and download speeds • Wired Ethernet capability • Reliable power backup for load shedding or outages • Ability to work Monday–Friday, 1:00 PM–10:00 AM South African time, subject to daylight savings • Ability to work on South African and U.S. public holidays • Experience in ABA, RBT, or U.S. healthcare administration is advantageous • Experience with credentialing or background check coordination is advantageous • Experience with Gusto or similar payroll systems is advantageous • Experience with billing or collections support is advantageous • Experience with recruitment or talent sourcing, especially healthcare, is advantageous • Experience with call-centre, front-desk, or virtual assistant work is advantageous

🏖️ Benefits

• Compensation for South African public holidays in accordance with the BCEA • Fully remote work arrangement • Training into additional operational areas over time