Technical Support Engineer

March 20

Ivanti

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Ivanti finds, heals and protects every device, everywhere – automatically.

IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management

1001 - 5000

💰 Private Equity Round on 2021-03

Description

• Provide technical support for our users (application administrators - IT people), meaning resolving their questions or problems in the areas of system configuration/setup and product functionality including fixes • Serve as primary support liaison between company and customer • Keep customer informed of how and when problems are resolved • Involved in any additional follow up, testing and troubleshooting • Works directly with the backline and development teams to resolve complex issues and provide input for product direction • This is just the beginning of your journey with Ivanti. There will be a lot of possibilities for you to get in-depth knowledge and broaden you experience with different responsibilities and occupations.

Requirements

• 2+ years of relevant experience in technical support/customer service on 2nd or 3rd line of technical or application support • Fluent spoken and written English • Experience in troubleshooting in those areas: - Windows Server and Client (Knowledge of Windows infrastructure including DHCP, DNS, Active Directory, Windows Registry, Services and Processes) - SQL (Knowledge of Database Infrastructure, SQL Trace/SQL Profiler, Querying, Maintenance planning) - IIS (Knowledge about HTTP protocol, IIS Configuration) - Network (ISO/OSI Model, Ports, Network Services, Network Trace Analysis) • Initiative and ownership of your work. • Learn new technologies • Take on new challenges • And put new ideas into motion, your managers and teammates will support you. • Excellent communication skills. So, you can resolve our user's issues and support your colleagues throughout the organization

Benefits

• Great team that you will love to work with • Support in developing your skills and career • Private Healthcare • Online Training/Certifications • Gym Card • Lunch Card