Customer Service Agent

March 15

iVisa

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Creating innovative solutions for the travel documentation industry.

Visas • eVisas • Online Visas • Passport • Embassy Registration

51 - 200

Description

• Provide support to customers via Intercom (chat and email) with KPIs and occasional phone support throughout the shift. • Seek to improve customer satisfaction with each conversation. • Ensure the recent update is documented in our internal systems by maintaining active communication side-by-side with other departments like processing agents. • Attend all meetings as scheduled. • Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.

Requirements

• 1 year in bilingual customer service. • Want to grow in iVisa and go the extra mile to learn and provide the best service to our customers. • Have excellent communication skills and the ability to generate empathy. • Are empowered and full of energy to challenge the status quo. • Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth. • Want to be a fundamental part of building the team and the foundation for the iVisa experience. • Advanced English level.

Benefits

• Collaborative, friendly, and diverse culture • Work from anywhere • Mental wellness sessions • Training Allowance • Extended Family Leave policy • Access to cutting-edge tools • Joining commitment to the planet and sustainability • PTO for all employees and Unlimited PTO for managers and above • Opportunity for periodic in-person gatherings