IT Relationship Manager

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Jabil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

🚘 Automotive

🎖️ Defense

🏥 Healthcare

Automotive • Defense • Healthcare

Jabil is a leading business-to-business (B2B) company providing engineering, manufacturing, supply chain, and design services. With over 50 years of experience, Jabil partners with some of the world's top brands to deliver both scalable and customized solutions. The company operates over 100 locations globally, emphasizing sustainability and community involvement as part of its core values. Jabil is committed to supporting its workforce with diverse and inclusive opportunities and fostering professional growth and innovation. The company is recognized globally for its excellence and commitment to minimizing environmental impact while building vibrant communities.

📋 Description

• Provide strategic consulting-level support and guidance throughout key IT initiatives • Lead planning and execution of initiatives using technology to achieve Jabil objectives • Communicate decisions, priorities, and project information regarding service requests, projects, and initiatives • Manage stakeholder perceptions and expectations across IT services and capabilities • Advocate for business and external customer requirements and present them to IT solution architects • Represent Jabil's IT capabilities, tailored solutions, and services to the business • Evaluate options, risks, costs versus benefits, and impacts on products, services, processes, and priorities • Align IT capability and service delivery with business objectives and the strategic roadmap • Map IT projects and requests to the strategic roadmap • Oversee IT services and solutions for assigned business and external customers • Drive high-quality service delivery, customer satisfaction, quality outcomes, and value • Facilitate analysis of technology trends and their impact on customer goals • Maintain awareness of changes to Jabil strategy, goals, and processes • Negotiate agreements and commitments between business stakeholders and IT from requirements through delivery • Recap IT performance monthly, quarterly, and annually as needed • Foster a positive environment with IT services, Operations, Finance, and business unit teams • Ensure IT ownership of implemented solutions • Understand financial KPIs and the impact of IT investments on business results • Perform other duties and responsibilities as assigned

🎯 Requirements

• Strong technical and/or strategic skills • Strong analytical skills and quality standards • Commitment to customer service • Proven success in project management of global-related projects • Ability to participate in projects to ensure global readiness • Experience ensuring processes and people support regional and global areas of responsibility • Strong knowledge of licensing and contracts • Strong knowledge of regional logistics operations and industry • Proficiency with personal computers, Microsoft Office products (Excel, Word, and PowerPoint), and email