Senior Solutions Architect

April 19

Jasper

WebsiteLinkedInAll Job Openings

Meet Jasper, your AI sidekick creates amazing content fast! Trusted by 70k businesses and rated 4.9/5 stars.

51 - 200

Description

• Partner with Customer Success Managers and Account Executives to identify, plan, scope, and deliver customized technical implementations to high-value customers • Collaborate with customers to successfully manage and customize technical use cases of Jasper. This may include building custom templates, workflows, fine-tuned AI models, and API implementations • Create and deliver use-case-specific training to ensure customers are successful at using Jasper to meet their content needs • Provide ongoing support and answer questions from customers including delivering training, providing technical support, troubleshooting, and helping ensure the customer is set up and effectively utilizing Jasper • Continuously improve service delivery processes and methodologies

Requirements

• 5+ years of experience in post-sales Marketing SaaS implementation and customization • Strong technical aptitude in the subject matter of AI prompting and architecting complex technical solutions including APIs • Great project management skills, including strong communication around project timelines, and the ability to manage multiple projects simultaneously • Excellent communication and interpersonal skills as well as experience working with customers in a training capacity • Ability to work well in a fast-paced, dynamic environment

Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families • 401(k) program with up to 2% company matching • Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work • FlexWellness program ($1,800 annually) to help support your personal health goals • Generous budget for home office set up • $1,500 annual learning and development stipend • 16 weeks of paid parental leave