Customer Support Agent

April 24

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Journey Clinical

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Expanding access to Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP).

Psychedelic therapy • Psychedelic medicine • Healthcare • Psychedelic science • Start-up

11 - 50

Description

• Manage day-to-day therapist questions and requests • Provide support to therapists along their treatment journey • Bring feedback and insights to the team • Assist with coordination of therapist appointments • Oversee therapist credentials • Monitor therapist journey for issues and improvements

Requirements

• 3+ years of related work experience in client service and support • 2+ years of experience in the medical industry • Knowledge of CRM systems, particularly Zendesk and Gmail • Comfortable working remotely in a telehealth fast-paced startup environment • Interest in psychedelic-assisted psychotherapy

Benefits

• Competitive hourly salary • Flexible working hours • Growth opportunities and a high level of freedom • Aim to set team members up for success • Work with industry leading experts • Opportunity to change mental health approach