Associate Customer Success Manager

May 7

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KarmaCheck

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Background checks reimagined.

11 - 50

💰 $15M Series A on 2022-04

Description

• Lead customer meetings including onboardings, product trainings, quarterly business reviews • Work cross-functionally with Sales, Support & Research, and Product to accomplish customer goals • Tackle customer challenges with curiosity, empathy, and strong problem-solving skills • Earn the trust of your customers which helps generate customer references and referrals • Own the ultimate success of our customers, ensuring they realize the full value of the KarmaCheck platform • Drive product adoption and ongoing usage of KarmaCheck, while promoting customer satisfaction and advocacy • Partner with the Sales team to advance account renewals and expansion • Proactively identify account risks and develop mitigation plans (coordinating activities internally within KarmaCheck and external with customers) to resolve

Requirements

• 4-7 years cultivating client relationships and creating product advocates • Prioritize customer experience with a focus on customer satisfaction and retention • Strive to understand clients’ business goals, anticipate future needs and identify solutions • Understand what it means to evangelize your product • Stay calm in the face of technical and/or customer challenges. You corral the right people to resolve the problem, and infect others with your can-do spirit • Are a team player with a high level of integrity and a desire to assist your team • Have aptitude and curiosity for digesting and effectively communicating technical concepts across audiences of varying technical ability

Benefits

• 100% remote work environment • Competitive benefits package including medical, dental, 401k, and EAP • Take the time to Check Yourself - we have an unlimited time off policy • The expected base compensation for this role is between $60,000-$100,000 for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include experience level, transferable skills, education, location, business needs, training, and market demands. This range may be modified in the future.