Customer Support and Research (CSR) or Background Check/Medical Compliance Specialist
September 6, 2023
Description
• Processing screenings for background checks using in-house and third party vendors and technologies. • Follow up with customers and candidates to ensure rapid, accurate, and simple completion of background checks and compliance verifications. • Respond to customer and candidate inquiries in a polite, friendly, respectful, and professional tone with urgency and accuracy. • Contact vendors and data partners via phone and electronic communications to perform research and retrieve results from services ordered. • Expected to participate in electronic communication channels on a constant basis as part of their daily work. • Open to potential evening and/or weekend hours as necessary, particularly for any prioritized/escalated customer need.
Requirements
• 2+ years of work experience in the background check and/or start-up industries. • 3+ years of relevant professional work experience in customer service and/or technical support. • Strong aptitude with computers and technology, and using online communication tools for text, voice, and video when needed. • Good writing skills, great communication, and comfortable communicating in a remote setting. • Detail and data oriented, analytical, self-motivated and driven. • Must be able to adjust to changing priorities as is common in a startup environment. • Associates or Bachelor’s degree preferred, but not required.
Benefits
• 100% remote work environment with only limited required travel. • Competitive benefits package including medical, dental, 401k, and EAP. • Unlimited time off policy. • Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity.
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