Solution Architect - EMEA

March 22

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Kong Inc.

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The cloud connectivity company. Powering connections to build a reliable digital world.

API • APIs • web services • Cloud Services • big data

201 - 500

💰 $100M Series D on 2021-02

Description

• Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner • Establish business value for customers and help them achieve the targets and ROI • Responsible for customer’s renewal and expansion. To that effect, explore new use cases and expand Kong’s API platform usage • Understand, advocate and document customer’s use case, architecture and roadmap • Effectively manage the tracking and resolution of customer escalations on behalf of product and services • Champion and advocate for the customer within Kong. Articulate and follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively • Manage customer accounts with Kong’s customer maturity model framework • Periodic review of Kong implementation and walk through best practices • And any additional tasks required by manager

Requirements

• 5+ years of demonstrated experience handling enterprise customers of all sizes in Technical Account Management, Technical Support and/or Professional Services functions in a Software/SaaS company • Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision • Excellent communication skills and an ability to concisely explain complex technical issues and solutions • Prior Experience working on one or more Cloud computing platforms (AWS, Azure, GCP, etc.) and/or in Unix environment • Prior experience administering/interacting with an API management platform(s) • Prior experience or knowledge of databases such as MySQL, MongoDB, etc. • Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes • Knowledge of DevOps (CI/CD, Jenkins, Chef, Travis, etc.), Security fundamentals (OAuth, OpenID specifications, etc.) & Networking fundamentals (OSI Layer model) • Software development experience in one or more programming languages such as Java, Python, or Lua (plus) • Prior experience working for a technology startup (plus) • Ability to travel up to 25% of the time to meet with your accounts

Benefits

• Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help! • Why APIs Matter? APIs have been enabling innovation for decades! • Strong VC team, Series D, strong year over year revenue growth! • Technical Leadership - We are recognized as the leader in innovation in the connectivity space. • Amazing Team & Culture - Come be a 'Konger' and find out what we mean. • Great Place to Work Certified in 2020 & 2021 • Building Great Products - Learn why the world's largest companies love our tech! • Kong Named a Leader in the 2021 Gartner Magic Quadrant • Over 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia!