Customer Success Manager - Healthcare Accounts

March 16

Kontakt.io

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Humanizing buildings by providing digital building services using live occupancy, environmental & location IoT data

Beacon hardware • Proximity computing • iBeacon and Android • Cloud platform and backend • API and SDK

51 - 200

Description

• Drive Customer Success: Forge strong relationships with healthcare clients, ensuring their needs are understood, and their goals are met with our solutions. Act as a trusted advisor, guiding clients through the implementation process and beyond. • Revenue Generation: Collaborate closely with the sales team to identify expansion opportunities within existing accounts. Proactively address any concerns or issues to maintain client satisfaction and secure renewals. • Full Lifecycle Management: Oversee the entire customer journey, from onboarding to ongoing support, ensuring seamless integration and utilization of our healthcare solutions. Take ownership of customer satisfaction and retention metrics. • Product Expertise: Develop an in-depth understanding of our healthcare technology offerings. Provide strategic insights and recommendations to clients, leveraging your expertise to drive value and maximize ROI.

Requirements

• Healthcare Technology Expertise: Prior experience in the healthcare sector, preferably with knowledge of RTLS, IoT, and location technology solutions. Familiarity with SaaS products tailored for healthcare settings is highly desirable. • Pipeline Management: Proven track record of building and managing pipelines to support ongoing Customer Success growth. Experience in high-growth startup environments is advantageous. • Travel Flexibility: Willingness to travel occasionally for client meetings, conferences, and industry events.

Benefits

• Competitive salary and bonus structure • Health, dental, and vision insurance • Stock options • Professional development opportunities • A dynamic and innovative work environment with opportunities for career growth • The chance to be a part of a high-growth SaaS startup and make a significant impact on our success