Training and Support Specialist (Remote, Night shift)

April 15

LegalMatch

WebsiteLinkedInAll Job Openings

Attorneys: Get the Legal Clients You Need. Call 866.953.4259 to View Cases.

Small Law Firm Marketing • Leads for Lawyers • Legal Lead Generation • Law Practice Marketing • Attorney Marketing

51 - 200

Description

• Participating in recruiting activities, with the goal of finding strong performers (based on culture, skills, experience, and other qualification requirements • Conducting onboarding activities to ensure smooth transition for new hires • Providing guidance and support to new team members, helping them acclimate to their roles and the company’s processes • Serving as a resource person for answering questions and addressing concerns during the onboarding period • Conducting training activities as needed • Qualifying leads and opportunities based on predefined criteria and ensuring they meet the established qualification standards prior to assigning them to appropriate Sales Team members • Assisting in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience • Making outbound calls to potential customers with the goal of consistently delivering agreed targets • Scheduling consultations between contacts/prospective customers and members of our Sales Team • Inputting information accurately into our system • Representing the company in the best way possible when conversing with contacts • Ensuring all calls are done based on standards and requirements of the company • Delivering reports accurately and on a timely basis • Participating and documenting processes and improvement initiatives

Requirements

• With at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or relevant experience • Experience working w/ any CRM Tools (Salesforce is a plus but not required) • Experience with MS Office Tools • With prior experience with training, onboarding, and recruiting

Benefits

• Strong people skills • Excellent listening and verbal communication skills • Has a strong broadband internet connection • Has a designated professional and quiet workspace • Amenable to working on a graveyard shift