Intelligent Lending, Increased Opportunity.
Big Data • Machine learning • Analytics • Loans • Car Loans
201 - 500
🔥 Funding within the last year
💰 $20M Debt Financing on 2023-06
April 20
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success + Account Manager
🗽 H1B Visa Sponsor
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Intelligent Lending, Increased Opportunity.
Big Data • Machine learning • Analytics • Loans • Car Loans
201 - 500
🔥 Funding within the last year
💰 $20M Debt Financing on 2023-06
• Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text • Document all customer interactions accurately using our CRM system • Ensure adherence to company policies and procedures • Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs) • Enhance customer service quality by analyzing and refining processes and system configurations • Provide technical advice and assistance to maximize customer operational performance • Identify and troubleshoot network problems related to customer service channels and platforms • Collaborate with and report directly to the Customer Success Manager
• Fluent in two languages: Mandarin and English • 2-5 years of experience in a call center environment handling a high volume of calls • Enthusiasm for engaging in conversations and continuously learning from and educating customers • Passion for technology and a willingness to stay updated on industry trends • Clear, personable, and informative communication skillsCuriosity, motivation, and a drive to tackle new challenges • Strong team player who is comfortable both providing and seeking assistance • Adaptability to thrive in a dynamic and evolving environment • Ability to maintain composure and efficiency in a fast-paced settingEagerness to take on new tasks and solve problems in real-time
• N/A
Apply NowApril 18
1001 - 5000
🇺🇸 United States – Remote
💵 $71.1k - $88.9k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success + Account Manager
April 17
51 - 200
🇺🇸 United States – Remote
💵 $33k - $68.7k / year
💰 Private Equity Round on 2017-07
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success + Account Manager