Customer Success Manager (US, Remote)

February 23

Level AI

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Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.

51 - 200

💰 $20M Series B on 2022-03

Description

• Maintain ownership of portfolio of existing customers • Develop relationships and key understanding of customers' business • Drive process change and product adoption through various methods • Monitor customer health and take data-driven actions • Conduct Quarterly Business Reviews • Champion customer retention and upsells • Advocate for customer needs and educate on new features • Work in an ambiguous environment and collaborate to solve customer pain points • Function as customer advocate and provide internal feedback • Be an expert in Level AI product

Requirements

• 3+ years of experience in enterprise environment with Customer Success, Sales, Support/Service, or customer-facing roles • Eager to learn, try new things, and take calculated risks • Data-driven, process-oriented individual • Desire to work in dynamic startup environment

Benefits

• Work with top VCs and industry experts • Opportunity to work with cutting-edge technologies • Opportunity to work with people who've worked at top technology companies in the world • Fun, learning, and growth opportunities