Senior Sales Incentive Compensation Manager

March 14

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LivePerson

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Conversational AI that’s anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the World.

Messaging • Automation • Bots & AI • Artificial Intelligence • Conversational AI

1001 - 5000

💰 $2.3M Post-IPO Equity on 2012-06

Description

• The Sales Incentive Compensation Manager is responsible for the delivery and administration of LivePerson’ global sales incentive compensation program • Responsible for lead creation and articulation of a compensation philosophy • Manage all incentive compensation calculations and payouts globally • Act as the liaison across different functional groups including Corporate Compensation, HR, Legal, Field Operations, Sales, Customer Success, and Finance leadership • Ownership of all business processes related to plan delivery and administration to include ownership of the SPIFF application • Configure Incentive compensation plans in SPIFF • Rollout plans to plan participants • Monitor plan performance and coordinate payments with Commercial Leadership, Finance, and HR • Work closely with Field Operations, IT, and the CRM Application Manager to upgrade to SPIFF • Create plan documents and communicate plan details to employees via SPIFF • Implement and maintain rigorous audit process to ensure data integrity • Create & manage sales contests and SPIF’s with the assistance of the Field Operations team and CRM Application manager • Maintain policies, procedures, and controls for incentive compensation plans • Build incentive compensation dashboards and reports in SPIFF, providing Sales leadership real-time visibility into plan performance and effectiveness • Partner with regional Vice Presidents, establish monthly meeting rhythm with Sales Leadership to review plan performance • Work with Revenue Operations and Finance leadership to develop quarterly forecasts and annual budgets on incentive compensation expenses • Mid-term goal of building/developing a team of highly efficient incentive analysts responsible for supporting LivePerson’ growing commercial organization

Requirements

• 5+ years of incentive compensation experience • Experience managing SPIFF’ s sales incentive platform a plus • Xactly Configuration and Reporting Certification Levels 1-3 preferred • Demonstrated knowledge of best practices in incentive compensation – plan delivery, process management, and administration • Knowledge of industry benchmarks in plan creation and compensation benchmarks • Ability to build relationships and to influence and collaborate across departments in order to achieve objectives • Possess a high level of integrity • Solutions and client service-oriented, with an emphasis on problem-solving • Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands • A data-driven mindset and strong demonstrated analytical and problem-solving skills – ability to influence, drive decisions and lead discussions utilizing data • Willingness to travel quarterly to Portugal (or other locations) to meet with the Field Operations team and key stakeholders • Attend the Global Sales Kick-off • Bachelor’s degree required or the equivalent in experience • Business administration, finance, economics, or other quantitative focus preferred • MBA a plus

Benefits

• Health: medical, dental, and vision insurance and wellbeing resources and programs • Time away: generous time away programs that cover vacation, dependent care, holidays, wellness days, and more • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability • Family: parental leave, maternity support, fertility services • Development: Generous tuition reimbursement and access to internal professional development resources • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts